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Shipping & Refund Policy

Shipping
 

  • Orders are shipped worldwide, subject to export regulations and approvals.

  • Shipping costs are borne by the customer unless otherwise specified in writing.

  • Delivery times may vary depending on destination and regulatory clearance.

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Warranty
 

  • SHIBUMI Poncho is covered by a 1-year warranty on textile materials, in accordance with applicable law.

  • The warranty does not cover ballistic performance, ceramic plates, or damage caused by misuse, improper handling, or unauthorized modifications.

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Returns

 

  • Israel: Customers are entitled to cancel their purchase and return unused products within 14 days of delivery, in compliance with the Israeli Consumer Protection Law.

  • International: Customers outside Israel may cancel and return unused products within 30 days of delivery.

  • Products must be returned unused, in their original packaging, and with all labels and accessories intact.

  • Refunds will be issued after inspection of the returned item, excluding shipping costs.

  • Shipping costs for returns are the responsibility of the customer.

  • Non-returnable items

  • Custom-made or personalized products.

  • Products damaged due to misuse, negligence, or non-compliance with instructions.
     

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